REDPOINT believes that keeping high quality standards is not only smart business, but is also the right thing to do. Consistent quality is accomplished by stressing three key principles— customer satisfaction, employee involvement and continuous process improvement.
Every employee in the company works diligently to cultivate this culture of quality management for the benefit of our clients and the organization. Quality Management is essential to delivering a project that meets our clients’ standards. Our team will develop and implement a comprehensive process that includes every aspect of the project, from conception through construction completion and closeout documentation.
The tools REDPOINT uses to ensure quality are:
- Customer feedback system
- Supplier and subcontractor management
- Process management
- Effective communication system
- Top management buy-in
- Training plans
- Monitoring process
- Recognition and reward
- Empowerment and involvement